Privacy Policy

Information We Collect

  • Personal Information - Name and contact details, email address, phone number and order history.
  • Automatically Collected Information - IP address, browser type, device information, cookies and tracking data, shopping behaviour and website usage patterns.

How We Use Your Information

  • Order Processing - Fulfill and ship orders, provide order updates, process payments and handle returns/refunds.
  • Customer Service - Respond to inquiries, resolve issues, provide support and process complaints.
  • Marketing (With Consent) - Send newsletters, product recommendations, special offers and updates about our store. You may opt-out anytime.
  • Website Improvement - Analyze shopping patterns, improve user experience and debug technical issues.

Information Sharing

We share with payment processors, shipping companies, email service providers and analytics services only as needed to provide service.

We never sell your personal data, share data with unauthorized parties, use data beyond stated purposes or keep data longer than necessary.

Additional Policies

  • Data Security - Encryption for sensitive data, secure payment processing, regular security updates, limited staff access, industry-standard protection.
  • Your Rights - Access your data, correct inaccurate information, request data deletion, opt-out of marketing, export your data, withdraw consent.
  • Cookies - Essential cookies for site function, analytics cookies (optional), marketing cookies (optional), cookie settings adjustable. You can manage preferences.
  • Children's Privacy - No collection from under 18, parent/guardian consent required, immediate deletion if discovered. Contact us with any related concerns.
  • Data Retention - Order data: 7 years (legal requirement), Account data: Until deletion request, Marketing data: Until opt-out, Cookies: Varies by type.
  • International Transfers - Data may cross borders, protected by adequate safeguards, compliant with data protection laws, security measures maintained.
  • Updates to Policy - Regular policy reviews, notice of significant changes, continued use means acceptance, previous versions available.